Return and Refund

15-Day Return Policy

At Paamaa Kitchen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order number must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used kitchen tools
  • Products showing signs of use, damage, or misuse
  • Items returned without original packaging

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

We will review the issue and arrange a replacement or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing typically takes 5–10 business days
  • Your bank or card provider may require additional time for the funds to appear

Order Cancellations

Orders may be cancelled before dispatch.

If your order has already been processed or shipped, it cannot be cancelled and must follow the standard returns procedure.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • Original shipping charges are non-refundable unless required by law

How To Start A Return

To request a return, please contact our customer support team through our Contact Us page and provide:

  • Full name
  • Order number
  • Reason for return

Our team will provide return instructions and assist you throughout the process.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team and we will be happy to help.

Paamaa Kitchen
Committed to quality, customer satisfaction, and hassle-free support.